Frequently Asked Questions

 
Q. How long will it take to do the job?

A. Normally 1 1/2 to 2 1/2 hours depending on the size of the house.

Q. How long does it take to dry?

A. It usually takes from 8 to 24 hours to dry depending upon the condition and thickness of the carpet, and ventilation. But you can walk on it as soon as we’re done. I wouldn’t throw a party or anything but normal traffic won’t hurt it. Just be careful not to slip when going from damp carpet onto a hard surface.

Q. What kind of chemicals do you use?

A. We use top-of-the-line cleaning products consistent with industry standards and manufacturers recommendations. Our products are environmentally friendly, and OSHA and EPA compliant.

Q. What furniture do you move?

A. We move things like sofas, tables and chairs. We don’t move dressers, beds, china cabinets, electronics, pianos and such. All we ask is that you remove breakables and knickknacks from the furniture you want moved.

Q. Will the price change?

A. When you call for an estimate we ask a series of questions which will help detect any conditions which may involve an extra charge. These charges are standard in the industry. The difference is we let you know up front what to expect. The choice is still yours.

Q. Do fabric protectors really work?

A. Fabric protectors won’t prevent your carpet from getting dirty. Their purpose is to protect your carpet from permanent stains and prolong the life of the fabric, which they do very well if properly applied.

Q. How do you treat pet stains and odor?

A. Because dogs and cats don’t sweat, their urine contains alkaline salts which absorb moisture out of the air. Thus, pet urine never really dries. It becomes a feeding ground for bacteria which causes odor, staining and discoloration. Minor conditions can be handled with a combination of germicidal and enzyme surface treatments, and enzyme injections into the padding. Major conditions usually require pad replacement and floor treatment in addition to treating the carpet.